Do I need to book a ticket online?
We advise to book a ticket online. Holders of, among others, the Museum Pass, ICOM, Stadspas and Friends Card should also reserve their tickets online.
I have a Museum Pass; do I still have to make an online reservation?
We strongly recommend to buy a ticket online. Please bring the Museum Pass and show it in the museum.
I have a VriendenLottery VIP CARD; do I still have to make an online reservation?
We strongly recommend to buy a ticket online. Please bring the VIP CARD and show it in the museum.
Why do you recommend booking tickets online?
The advantage of the purchase of an online ticket is that there is little or no waiting time at the entrance.
Can I change my online ticket(s)?
Up to 48 hours before the reserved visit day, we are happy to help you find a new time for your visit. Rebooking tickets is only possible if a new date is available. Please note: do not book tickets for a different date yourself. Please contact us via the contact information at the bottom of the page.
I want to cancel my ticket, what should I do?
Tickets purchased online are non-refundable. Up to 48 hours before your visit, it is possible to change tickets to another date, subject to availability. Please contact us via the contact information at the bottom of the page.
Can I book by telephone?
Unfortunately, it is not possible to reserve tickets by telephone. Order the tickets easily and quickly through our website.
Each ticket has the same name on it. Is that a problem?
No, that is not a problem. The ticket shows the name of the person who placed the order and paid. Each individual ticket has a unique barcode and QR code, which is scanned at the entrance.
Do I have to print the ticket?
You can print an online ticket, but you don’t have to. You can also show the ticket on a mobile device at the entrance. If you have a discount card, such as a Museum Pass, you have to show this as well.