Help – I have a booking problem

I have not received my ticket, but the money has been debited from my account.
There could be different reasons:

  • The email with the tickets could be in the spam box or junk mail folder. With Gmail, the email is often in the special folder for spam or promotions.
  • There may be a spelling error in the email address, for example. Please contact us using the form at the bottom of this page, then we will correct it and resend the tickets.
  • Server problems can cause delays. Please wait and then check your email after a while.

I am unable to reserve a ticket online.
There may be several reasons why you cannot order a ticket. Check your internet connection and refresh the web page. You can also try again in a different browser. Sometimes it helps to restart the computer.

I cannot get through the checkout page because I keep ending up on the same page.
There could be different reasons:

  • You can only go to the next page in the ordering process if all details are entered correctly. When paying by credit card, please make sure that the cardholder’s details are correct. Do not forget to enter your CVC code if you are paying by credit card. If paying by bank, the bank details must be correct.
  • Please be careful to avoid double payments! So, please check whether the payment was successful before making another attempt.
  • Sometimes it helps to use a different browser.
  • Is your balance insufficient or has the payment been refused by the credit card company? Please try again, possibly with a different card.

I am having problems downloading my ticket(s) on the order page.
After you have paid, you will receive an email with the tickets attached as PDF files.